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OPS 571 Week 5 Quiz

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Week 5 Quiz (All Answers are correct)

1) Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services?

  • AI 9000
  • TL 9000
  • QS 9000
  • AS 9000

2) What is one analytical tool common to all quality improvement programs?


  • Pareto charts
  • Continuous improvement
  • Management by fact
  • Kaizen

3) What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000-compliant?

  • Third party
  • First party
  • Fourth party
  • Second party

4) Who is responsible for performing the first-party certification audit for a supplier firm?

  • Firm
  • Certifying agency
  • Suppliers
  • Customer

5) An opportunity flow diagram would best fit in which DMAIC category?


  • Define
  • Analyze
  • Improve
  • Measure

6) ISO 9000 is primarily concerned with what type of quality management standards?

  • Business-to-consumer transactions
  • Environmental
  • Suppliers to the automotive or telecommunication industries

·         Business-to-business commerce

7) A fishbone diagram might be found in which DMAIC category?


·         Define

  • Improve
  • Measure

·         Analyze


8) What is the international quality management standard for quality management and assurance that is primarily concerned with quality of air, water, and soil?

  • ISO 14000
  • ISO 2000
  • ISO 9000
  • QS 9000

9) What is a reason that a company may pursue ISO-9000 certification?

  • Certification provides a company with unlimited legal liability protection
  • Certification is required by most insurance agencies
  • Certification is required by the European Community to show that a firm has used appropriate standards
  • Certification provides competitive advantage in the global markets for suppliers


10) What form of ISO 9000-certification is the final requirement before a company may be registered and recorded as having achieved ISO 9000 status?

  • First party
  • Second party
  • Fourth party
  • Third party
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