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Measuring customer service.docx MGT 400 MEASURING CUSTOMER SERVICE Logistics Managem

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Measuring  customer  service.docx  MGT 400  MEASURING CUSTOMER SERVICE   Logistics Management   MGT 400  Organizational success depends on various factors, including the level of customer satisfaction with the quality of the goods or the level of success given to the by the business. The need to prioritize customers comes as a result of numerous research that shows how the level of customer service relates to the overall success of the organization. Research also shows that companies that score higher in terms of customer service have a higher rate of success as compared to those who do not have an established customer service base. The essence of this paper is to evaluate a leading company in transportation and relate how the customer service implemented by the company brings about the overall drive to attain the organizational goals as well as integration between these services with other vital functional areas of the b

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