One of most common fraudulent activities reported by employees about their coworkers is
lowering quality standards to cut costs.
discriminating in the hiring process.
using dishonest messages in advertising campaigns.
claiming to have worked extra hours.
giving bribes to foreign officials.
Question 2 of 30
Which of the following statements is true about codes of conduct?
Codes are mostly standardized throughout all industries.
Codes are informal ideals about organizational expectations.
Few organizations have written ethical guidelines.
Codes are designed to resolve every ethical dilemma a company may face.
Codes are formal statements describing organizational expectations.
Question3 of 30
What does the Family and Medical Leave Act of 1993 (FMLA) require of certain employers?
Provide 12 weeks of paid leave to an employee with a special family or medical circumstance.
Allow employees up to a year of unpaid leave to attend to a family medical emergency without the loss of their jobs.
Provide all employees with 10 weeks of job-protected leave for certain family and medical emergencies.
Provide up to 12 weeks of unpaid, job-protected leave to eligible employees for certain family and medical reasons.
Provide 12 weeks of leave at 50 percent of the employee's normal salary for a family or medical reason.
4 of 30
Which of the following is not likely to be a benefit from an ethics training program?
To educate employees about the firm's ethical policies and expectations
To empower employees to ask tough questions and make ethical decisions
To ensure that employees' personal values are in line with those of the organization
To make employees aware of available resources
To demonstrate the importance the organization places on ethics
5 of 30
What is the psychological contract between an employee and his or her employer?
Terms of employment, including the salary and benefits, associated with an employee's position
The employee's perception about how the company should treat him or her
Beliefs, perceptions, expectations, and obligations that comprise an agreement between individuals and their organizations
Formal contract between individuals and their employer that details the beliefs and obligations of both parties
Contract an employee signs to verify that he or she is of sound mind to serve in the capacity outlined by his or her job title
6 of 30
According to the National Business Ethics Survey, ____ is a primary reason that employees do not report misconduct.
the fear of retaliation
a concern about safety regulations
having poor personal moral values
the absence of an ethics hotline
a lack of interest
7 of 30
What is the main purpose of the Occupational Safety and Health Administration?
To conduct surprise inspections of businesses to see what laws they are violating
To oversee the regulations intended to ensure safe and healthy working conditions for all employees
To help employees seek restitution if they have suffered as a result of poor working conditions
To threaten all companies with the possibility of fines and other punishment if any employees are injured or killed
To improve the overall quality of the workforce in the United States and to increase global competitiveness
8 of 30
Because it can be difficult to draw a boundary between some legal and ethical issues in the workplace, it is important to
realize that ethical issues rarely become so important that they reach the courtroom for resolution.
recognize that the most cost-effective way to resolve disputes is through the court system.
have an organizational mechanism for resolving all questionable issues.
ensure that legal issues brought by stakeholders outside of the organization are resolved within the organization.
develop a code of conduct to cover every possible issue.
9 of 30
Despite business concerns about the costs of regulations, the benefits include all of the following except
fewer consumer complaints.
equality in the workplace.
a cleaner natural environment.
10 of 30
If a consumer staged an accident in a store and then sought damages against the store for its poor safety standards, this customer has committed which fraudulent activity?
11 of 30
What concept governed employment up until the early 1900s?
Employment at will
12 of 30
One of the most effective methods of ethics training is
getting employees involved in resolving ethical dilemmas that relate to actual situations in the workplace.
providing a video of the ethics officer.
testing employees on the code of conduct.
discussing cognitive moral development.
providing a CD-ROM of material for employees to view on their own.
13 of 30
Which of the following examples best aligns a company's competencies and strategic goals with philanthropic activity?
A local gas station has a program in which its employees are partnered with disadvantaged youths as mentors.
Ben and Jerry's Homemade ice cream company donates a percentage of its pretax profits to support peace initiatives.
The local telephone company donates money to the Youth Soccer Foundation to help pay for the upkeep of soccer fields and equipment.
A hair salon donates one dollar of every haircut to support the local food bank's annual holiday food drive.
Merck uses its pharmaceutical expertise to develop a drug to combat river blindness and donates millions of doses to poor countries.
14 of 30
What does cause-related marketing do?
Links corporate resources and knowledge to address broader social, customer, employee, and supplier problems and needs
Ties an organization's product or service directly to a social concern
Provides an opportunity to associate a company's name and brands to a particular sports event
Consists of purposeful marketing that provides consumers with needed product information
Creates a link between an environmental cause and the company as a whole
15 of 30
Consumers can best be described as
those individuals who purchase many different products throughout their lives.
customers of any given organization.
every firm's most important stakeholder.
those individuals who purchase, use, and dispose of products for personal and household use.
those groups who purchase products from manufacturers and then improve the products and sell them to others.
16 of 30
In what industry did Upton Sinclair expose atrocities, inhumane labor practices, and unsanitary conditions in his novel, The Jungle, which led the public to demand reform?
17 of 30
The process of working to persuade public and/or government officials to favor a particular position in decision making is known as
18 of 30
Conflicts of interest exist when employees must choose whether to
advance their own interests, those of the organization, or those of some other group.
advance the interests of the organization or those of society.
carry out an assignment they perceive as unethical.
report an unethical coworker.
19 of 30
Which of the following provides the best description of the community stakeholder for an organization?
The community to be concerned with is the immediate neighborhood where most of the organization's patrons live and work.
The entire city in which the organization operates will be affected by the organization, and therefore this defines the community stakeholder.
The entire county in which the organization is located is the community stakeholder because the impact of the organization reaches beyond the city to the entire county.
The community aspect of the stakeholder model includes the entire region in which the company operates.
The community includes those members of society who are aware of, concerned by, or in some way affected by the operations and outputs of the organization.
20 of 30
Which of the following is not one of the elements of Texas Instruments' Ethics Quick Test?
Is the action legal?
Does it comply with our values?
If you do it, will you feel bad?
How will it look in the newspapers?
What will your coworkers think?
21 of 30
What experiences effectively ended the loyalty and commitment-based contract that employees had developed with employers?
Employers took steps to cut costs through workforce reduction as the demands for global competitiveness increased.
Employers began to say that employees were not that valuable to the company's success.
Employees' desire for job security changed, and they no longer had a psychological need for security.
Employers began to offer work-life balance perks to lure talented workers away from their current employers, and loyalty suffered.
Employers felt that employees were not living up to the conditions of their psychological contracts.
22 of 30
Which of the following most closely describes the relationship between consumers and businesses?
They are fundamentally connected by an economic relationship that often leads to deeper attachment.
All consumers are closely affiliated with the ethical principles the companies they buy from represent.
The relationships between consumers and businesses are purely economic in nature through the exchange of value.
There really is no relationship between businesses and consumers.
"Let the buyer beware" describes the power that businesses now have over consumers.
23 of 30
What impact have information services and the Internet had on consumers and businesses?
They have shifted the balance of power between consumers and businesses because consumers are able to compare prices, read independent rankings, and obtain greater product knowledge.
The Internet and other information services have not had a substantial impact on consumers and businesses.
The balance of power between consumers and businesses has remained the same because businesses have obtained greater access to information about their competitors.
Greater information services and the Internet have shifted power back to businesses since they can now obtain more information about their customers.
Laws and regulations represent the influence businesses have on consumers and vice versa - whether or not information is more readily available does not impact the laws governing consumers' rights.
24 of 30
Why did McDonald's start displaying warning signs that its coffee is hot after the famous lawsuit?
As a friendly reminder to customers that coffee is in fact hot
As a form of advertising that the coffee at McDonald's is always fresh
To try to eliminate further injury and product liability
Because the government ordered that these signs be posted
So that customers would not think McDonald's was serving iced coffee
25 of 30
Which government agency enforces regulations designed to protect the public from unreasonable risk of injury from consumer products?
Federal Anti-Injury Institute
Consumer Product Safety Commission
Consumer Information Bureau
Deceptive Trade Practices Commission
Privacy Protection Agency
26 of 30
To whom should consumers turn first when exercising their right to seek redress?
Federal Trade Commission
Local Better Business Bureau
Seller of the product/service
Consumer Protection Agency
27 of 30
Lying by omission involves intentionally
withholding material facts.
creating "noise" within the communication that knowingly confuses or deceives the receiver.
using highly technical language that the receiver does not understand.
trying to not hurt someone's feelings.
telling "white lies."
28 of 30
Which of the following best describes ethics?
Rules about how one should act in a business situation
Balancing the ever-changing and complex needs of society with the desire for profit
Choices and judgments about acceptable standards of conduct that guide the behavior of individuals and groups
Guidelines that a company provides its employees with to ensure that they will act in the best interest of society
Beliefs held by all people
29 of 30
The Consumers Union tests products in its own laboratories and studies, then communicates the results
in Good Housekeeping magazine.
to manufacturers, who choose whether to publish the findings.
to state and federal regulatory agencies.
in Consumer Reports magazine.
via weekly e-mail reports.
30 of 30
The organizational function dedicated to building and maintaining relationships and trust with the community is known as
the social activity department.
the marketing department.
stakeholder management group.
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- Submitted On 07 Jan, 2015 07:34:48