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Exotic Cars Inc. (ECI) is a company specializing in sales and maintenance of the exotic (hence the name) cars.  The cars that ECI sells come from multiple sources: some are shipped directly from the factories, other purchased from the private collectors, and yet some other cars are traded - in by the customers of ECI.  ECI also provides a regular maintenance service of the exotic cars, such as engine tune - up, tire rotation, oil change, etc. You do not have to buy a car from ECI to use its maintenance service; consequently, some owners of the exotic cars purchased elsewhere also use ECI maintenance service. ECI appreciates continuing business of its patrons; consequently, the company wants to maintain as much information about each valuable customer as it possibly can. As a result, ECI diligently records how much money each customer spends on buying cars (more than a half have purchased two cars and about third bought three or more), on maintenance service (how much customer spends overall, and per car), and whether or not a customer ever traded a car in.  Similarly, ECI maintains detailed data on all the dealers, companies, manufacturers, and other sources that provide the company with needed services, parts, or cars.  ECI is not a “backward” organization, but things have been done there pretty much the same way since ECI was founded in 1966. Owners of ECI feel like it is about time not just to move forward, but “leapfrog” the competition.  Additionally, the management has been receiving complaints from ECI’ customers; specifically, the customers complain that:

1. It takes a long time to trade the cars in

2. It takes a long time to perform the maintenance of the exotic cars (primarily due

to the time it takes ECI to get the needed

components)

3. Some collectors noted that the quality of the inventory of exotic cars, for which

ECI was always known, have gone down.

 

  Organizational structure of ECI

There are three operational locations of ECI; one in Washington, DC, second in

Richmond, VA, and third in Virginia Beach, VA. Corporate headquarters located in

Charlottesville, VA.  Every location has a general manager, which is responsible for authorizing/rejecting

whatever requests area managers of that location may have. Normally, area managers only handle the issue relevant to their area, for example, sales/trade - in area has its own manager, body shop/repair shop has its own, and service area has its own area manager.  Every area manager is authorized to make financial decisions up to $10,000.00. If the amount exceeds the limit of an area manager, then general manager of that location must authorize it - the general manager has discretion of making financial decisions of up to $100,000.00. If the amount exceeds this number, a request is send to the headquarters, where it is approved or rejected by a VP of the area (e.g., service, sales, and repair); a VP of the area is authorized to make a financial decision of up to $250,000.00. If the request exceeds this amount, it must be addressed by the CEO of ECI.

***Please see file attached for remaining details

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Comparative Assessment Case Description
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  • Submitted On 24 Jul, 2016 12:25:22
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Companies have invested millions of dollars in developing information system that are never used. These information systems are not only bad investments, but resources have been wasted in developing or acquiring the information systems. The outcome of various projects often delivers disappointing organizational results, even if the information system works well technically. The main reason is that companies use technology to automate old, ineffective process. To achieve dramatic improvements in their performance the modern technology should be used to radically redesign business process. In the case of Exotic Car Inc, company wants to maintain as much as information about their each valuable customer. As a result, ECI wants detailed data on all dealers, companies, manufactures and other sources that provided the company with needed services, parts and cars. In the recent time, management has been receiving complaints from ECI customers. To resolve them, ECI wants an improved system that increases the level of performance as well as efficiency and effectiveness of the business process of ECI. The following system will be used to improve the business process of ECI. 1. Enterprise System An alternative approach to the traditional development methods is to implement enterprise resource planning (ERP) systems. Enterprise system software automates core corporate activities such as manufacturing, finance, human resource, and supply chain management. The importance of such software is that it can speed decision making, reduce costs and give managers control over the whole business. Implementing a fully integrated ERP system requires the organizations to be process oriented and for all parts of an organization to adhere to the same precise processes. The actual benefit that can be achieved from a successful ERP implementation come from what is changed in the business and therefore ERP should be considered a business project rather than a technology initiative. An ERP system links IT with a new, process oriented business model that is required in order for a business to remain competitive in today’s unstable business environment. Globalization, deregulation and new technology are all interrelated business pressure. The technical risk present when developing software is considerably reduced when choosing the Enterprise System approach because companies can ensure during the early stage of implementation that the ERP software which they are developed works well technically and can provide the functionally they require. Enterprise consensus is required to reengineer an organization’s core business process and to take advantage of the system. IT enabled change is different from other form of change in that technology, business processes and the organization must be integrated in order to achieve the goals expected from the technology. Pros of Enterprise System: a) Complete visibility into all the important processes, across various department of an organization. b) Automatic and coherent wor...
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1 Comparative Assessment Case Description
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  • Submitted On 24 Jul, 2016 02:33:48
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ECI Case Enterprise system is the best choice for ECI Inc. This is in reference to the following identified issues relating to the business ...
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computer software program
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  • Submitted On 31 Jul, 2016 08:12:20
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Companies have invested millions of dollars in developing information system that are never used. These information systems are not only bad investments, but resources have been wasted in developing or acquiring the information systems. The outcome of various projects often delivers disappointing organizational results, even if the information system works well technically. The main reason is that companies use technology to automate old, ineffective process. To achieve dramatic improvements in their performance the modern technology should be used to radically redesign business process. In the case of Exotic Car Inc, company wants to maintain as much as information about the...
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electoral colleges to be eliminated
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  • Submitted On 31 Jul, 2016 08:14:36
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yes due to the following colleges Problem No. 1 It creates the possibility for the loser of the popular vote to win the electoral vote. This is more than a theoretical possibility. It has happened at least four times out of the 56 presidential elections, or more than 7 percent of the time, which is not such a small percentage, and it created a hideous mess every time. The most recent occurrence was 2000. Problem No. 2 It distorts the presidential campaign, as alluded to yesterday, by incentivizing the parties to write off the more than 40 states (plus the District of Columbia) that they know they either can’t win or can’t lose. Among the states that, in recent history, don’t get campaign visits (other than for fundraising) or TV ads (which is most of what all that fundraising pays for and the main method by which the campaign and their “independent,” “uncoordinated” allies seek to persuade the persuadable voters in the persuadable states) are the three most populous states (California, Texas and New York, which among them make up more than 25 percent of the U.S. population), the geographically biggest state (Alaska) and the best state (Minnesota, which, despite missing out on the ads and the campaign visits, usually leads the nation in voter turnout anyway, so there). Problem No. 3 The Electoral College system further distorts the presidential campaign by causing the candidates to grant extra weight to the parochial needs of the swing states. If you have to carry Florida to win, it elevates the already ever-present need candidates feel to pander to elderly voters, Cuban-Americans, orange-growers and any other group that can deliver a bloc of Floridians. The same thing with Iowa and ethanol subsidies and other agriculture-friendly policies, except even more so because Iowa is not only a swing state over recent cycles but has become since 1976 the key first state in the presidential nominating process. . (But that last bit about the nominating process, of course, is not rooted in the Constitution.) Since the selection of Paul Ryan as Mitt Romney’s running-mate, how many stories have you read that said Ryan’s controversial plan to change Medicare could be especially costly to the ticket because so many of the swing states have above-average portions of senior voters? Pandering to large groups of voters is not a pretty aspect of democracy, but pandering to groups just because they happen to be concentrated in “swing states” is even uglier. Who can explain how this can be a good thing? Problem No. 4 For the same reason, it distorts governance. A first-term president who expects to have a tough reelection fight (as they all at least expect to) but who wanted to establish diplomatic and trade relations with Cuba (broken in 1960) would have to consider the possibility that such a policy might cost him Florida and therefore a second term. Perhaps this helps explain why long after Washington normalized relations with the Soviet Union, China and other governments that formerly or presently call themselves Communists, Cuba remains on the do-not-call list. Problem No. 5 The Ele...
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